Frequently Asked Questions (FAQ):
This is a wholesale website; all orders require the minimum purchase of US$100 before S&H.
In order to track your buying history, the registration is required on this site.
Yes. The data transmit is secured by SSL. Our site is also PCI compliance approved. All credit card payments are processed on Authorize.Net. So your credit card information is protected.
Due to some circumstances, the available stock could be disputed from the quantities in the system, and the shipping charge would be adjusted to reflect the rates base on the carriers. The freight rates shown on the order are an average estimate.
Once your order is submitted, you cannot edit the order. You are welcomed to call us, or send us an email, or place a ticket on line. We will make changes per your request if your order is not yet packed and labeled for shipping.
We normally restock the non-seasonal and non-fashionable items in few days up to 3 months. For the rest of fashionable items, we keep updating new items constantly.
We always monitor the fashion trend and prepare ahead for the fashionable items for our customers. Once we find the items are highly demanded, we will stock them immediately. We also send out the newsletters to all our customers once the items are ready for pre-order or become available.
Once we know the items to be reproduced, we accept the pre-orders. A non-refundable 40% deposit is required. We fill the orders in sequences once the items are restocked. Therefore, the pre-order is to assure your orders furnished before any other orders.
We process the orders within 2 business days, Monday ~ Friday, except holiday, and ship the order once the payment is cleared. The standard delivery takes from 2~7 working days according to your locations; other faster delivery methods are available for choices such as 3-day, 2nd-day, and Next day delivery at higher charge rates base on carriers rate chart.
As soon as you find your package is not delivered as scheduled, first all, you can e-mail us or call us. We will track the package for you. If you find the package is damaged upon receiving in person, please report to the driver. If your package is left during your absence, please take picture of the damaged package(s) including the shipping label. Then e-mail us, we will place a claim to the carrier. A refund will be processed upon the carrier approves the compensation. Please be noted that the carriers have different maximum compensation per box. So if you like to purchase insurance, please add on the comment of the order.
We strive to deliver your order for error-free. In case, any missing items, incorrect items, and defects, you would log in to your account and place a ticket, indicating the invoice number, the missing and defective item number(s) and quantities, or the item(s) sent incorrectly. We will reply to you within 2 business days to instruct you how to return the incorrect/defective items, or issue the instant credits depending on the conditions.
We only take orders on-line. However, you can pick up your order on site when it is ready.
Yes. If the items that you find interesting have less quantity than your need, we will place a special order for you. You would need to wait for next restock schedule. If the items will not be restocked, then the minimum order quantities would be required to request for reproduction. The MOQ requirements are different base on items. We will quote you based on your order quantities. We also take OEM order per your designs and requirements. The MOQ would be required. The sample development charge is required in order to proceed your inquiry. Once the sample is confirmed, then 30% deposits is required to start the mass production. From the day of sample confirmed to the day delivered to you, generally it will take from 6 to 10 weeks. OEM orders are not cancellable and refundable when they orders are confirmed. An agreement will be send for your consent and signature.
Our items are updated constantly so we do not have print catalog. Our on-line catalog is the only source to be viewed for our latest selections. We also send out newsletters for the new arrivals, promotions, and any latest news.