Store Policy

 

General info:

Office hours: 9 am ~ 5 pm, Monday ~ Friday, US Pacific time.

This website is designated for wholesale only. All prices are wholesale prices in US dollar.The minimum order amount is US$100.00 plus S&H per order.

We do not take orders on site. All orders are placed on line, or taken over the phone, or e-mailed, or faxed only. The receipt of the order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. We reserve the right to refuse service to any customer.

If you place the order one-line, you will receive an order confirmation to your e-mail address you provide after the order is submit successfully. If you find any information is entered incorrectly, contact us immediately at Orders@FashionWholesaler.com, or we are not liable for any incorrect information you provided. Any additional fees which are resulted from such incorrect information will be charged on your account. We are not responsible for any delay which is caused by such incorrect information being provided to us.

We strive to fill your order completely, but in some circumstances, we may not fill the order completely. In such case, we would do the best to notify you when the situation occurs.

We are not responsible for orders placed before the price reduction. We reserve the right to substitute similar items if not instructed otherwise.

We do no provide the print catalog. We update product information constantly when the new items arrive, restocked, or become unavailable.

The colors shown on the products are an approximation of the original colors, and are variable with your monitor and/or graphic card.

All prices, product availability, descriptions, and colors are subject to change without notice. Customers are responsible for inquiring and confirming information at the time of purchase.

The payment must be received within 5 working days as of the order placed. Or the open sales order will be cancelled automatically. (No reserve!)

All promotion, discount, special offers, pre-orders, close out, or package deal are final sale and non refundable.

Any special request such as no substitution, or special delivery requests, or any others, need to be specified on the order form; or your order will be processed under our daily routine schedules and store policies. Any refused package or item(s) because of lack of such advanced special requests will result in 25% restocking fee. The S&H is not refundable. The freight of return to us will be charged on your account based on carrier’s charges.

We update the store policies without prior notice when it becomes necessary to maximize the customers’ satisfaction or meet the changes of our operations. Being customers, you are responsible for reading the store policies before submitting the order(s) every time. If you place the order via other means than on-line, you are required to read the store policies on line before submitting your orders.

Orders that are shipped to outside the USA may be imposed the taxes  & duties, and customs clearing fees by the importing countries. Being customer, you would check the importing countries’ customs department to attain information. You will be responsible for paying any such fees. All prices on the invoices are FOB prices, Santa Fe Springs, CA, USA. If the orders are returned because of the failure of paying such fees, you will be charged for any fees associated with the return, plus the 25% restocking fee.

In the case of returning order(s)/item(s) which are shipped for free, the refund amount will be issued after the deduction of the actual shipping cost that we paid for shipping the order(s) in addition to other applicable fees such as earned discounts, restocking fees, and associated fees other than item costs.

The optional services of insurance, delivery confirmation, and signature are optional and will be charged on your order once the services are requested.

Payment Methods:

For USA orders, we accept: VISA, Master Card, American Express, Discover. "FashionWholesaler.com" will appear on your credit card statement.

If the shipping address is different from the billing address, please notify your credit card issuing bank to add the shipping address as an alternative address (in addition to the billing address) to expedite the payment process.

Or, fill out the Credit Card Authorization form with the valid signature and fax to 1-562-404-0181. Upon the verification is completed, we will ship your order within 2 business days.

If we do not receive the credit card authorization form with valid signature within 3 days upon receipt of the order, we will send your order to the billing address. We do appreciate your understanding and cooperation of avoiding the fraud usage of credit card.

We do not tolerate credit card fraud, which is a felony. If it is determined that an attempted order is fraudulent, we will report all information to the FBI, at http://www.ifccfbi.gov

We also accept Cashiers check and money order. Order will be shipped once the check is cleared in our bank account. If you choose these payment options, please make the cashier check and money order payable to FashionWholesaler.com, and mail it to

FashionWholesaler.com

9945 S. Pioneer Blvd. Santa Fe Springs, CA 90670

We do not accept personal check nor C.O.D.

For international customers, except for Canada, Puerto Rico, we only accept bank wiring (Telegraphic Transfer or Wire Transfer) or Western Union only in advance. An additional charge of US$20.00 for wiring service fee will be added to your order.

Delivery:

We ship the orders within two business days upon receipt of your order and payment. We close on Saturday, Sunday and major holidays.

All USA continental orders are shipped via UPS if not instructed otherwise. UPS service takes 2~5 working days (excluding the pick-up day) for delivery depending on your shipping location and the shipping options. We have no control over carriers suggested arrival times. If you find your packages would arrive later than the scheduled time, please call UPS at 1-877-pick-UPS, or the carrier(s) that you choose. We are not responsible for any delay caused by carrier. However, we will assist you in resolving this issue. You will receive a tracking info. via e-mail once your order has picked up by carrier. Please assure your e-mail address is provided correctly.

The shipping rate shown on the order form is an estimate for your reference. The shipping charge may be adjusted manually to reflect actual freight cost once your order is packed and the freight cost is calculated.

If you want to ship on your pre-paid label, or freight collect, there is handling fee 1.95%  of order amount. By choosing such shipping options, you agree to take full liabilities to pay carrier in full of the freight cost.

For international orders, the shipping charge is TBD. Once you confirm the freight, we will proceed your order. The delivery time varies based on the shipping destination and shipping options.

Orders placed on Friday, Saturday, Sunday and holidays are processed on the first following business day by the sequence of the orders received. No delivery will be made on Saturday, Sunday and major holidays. If you need to receive your packages by specific date, please place your order sooner and add the special instructions on the order.

If the uninsured packages get lost during transition, the carrier only reimburses up to the limit per box based on the shipping option you choose. We are not liable for the loss of packages.

If carrier system shows the package safely delivered to your assigned address, we are not responsible for the lost package(s).

To secure the package delivery, you would  add signature or insurance options at additional cost per carrier’s rate chart. You can leave the request on the special instructions on the order. We will add these additional charges on your order when your order is ready to ship.

If the address is entered incorrectly, the address correction fee of $11.00 will be charged on your account. If you need to re-route, or intercept the delivery, you will be responsible for these additional charges based on carrier’s billing.

Sales Tax

Orders ship within California will imposed the sales tax if you do not provide a valid resell permit number. The sales tax varies by the shipping locations. You will be requested to submit a copy of your reseller permit if you reside in California and are engaged in reselling business.

Back Orders & Special Orders

If you like to leave the unfilled quantities as back-order, or you like to place special orders for the sold-out items or non-stock items, you are welcomed to do so. Either back-order items or special order items are subject to 40% non-refundable deposit to guarantee the quantities fulfilled once the items become available. If you choose not to pay 40% deposit, we are not liable for the short quantities of the back order once the items become available. We will e-mail you the copy of the sales order to confirm. Your e-mail reply will be used in lieu of your confirmation. If you need to cancel the back-order, please advise us within 3 business days after the date of the sales order presented to you. Or we will send your back-order as it is. Any refused back order is subject to 25% restocking fee and the freight is non-refundable.

Defect Claims, Damages, and Return Policies

Any defect claims must be reported to us via E-mail, or place a ticket on line within 5 business days of the receipt of the order. We will reply to you with a RMA number and return instructions if your request is approved. We reserve the right to refuse your return based on our return policy. Unauthorized returns would be resulted in refusal.

If the defect is verified by manufacturing flaw, we will replace the item or credit your account upon receipt of returned Merchandise. If the defects are caused by mis-usage, neither credit nor replacements will be approved.

If you find the package(s) are damaged upon delivery, please report to the driver immediately. So the driver can report to their customer service department. If you are absent during delivery, you would take the picture(s) of the damaged package(s) and send to us. We will send to carrier for claim. Once the carrier approves the damage, we will refund to your account upon receiving the reimbursement from the carrier.

To avoid unnecessary return, we suggest you read or inquire the product information before submitting the order. The return request needs to be made within 3 business days upon the receipt of the shipment and subjects to $15.00 or 25% re-stocking fee whichever is greater. Shipping and handling fees are not refundable. Merchandise must be returned in original seal and unworn condition and must be accompanied with a copy of RMA. Or the return will not be accepted and the credit will not be issued. Special order and Sale items are non-returnable.

Refused, unclaimed, or undeliverable orders subject to $15.00 or 25% re-stocking charge whichever is greater. Shipping and handling fees are not refundable. Customers will be also liable for the shipping cost of return.

Disclaimer :

This site and its contents are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. FashionWholesaler.com does not warrant that this site and its contents are complete or error free or that the server that makes it available is free of viruses or other harmful components. Price and availability information is subject to change without notice. You acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that FashionWholesaler.com, and its officers, directors and employees shall not be liable for any damages of any kind related to your use of this site.

 

 

Thank you for shopping with 
www.FashionWholesaler.com